With all the knowledge technology has enabled only fingertips away, many organizations have approached one major issue in the same for decades: They contact customers who recently left and try to convince them to come back. This “retention strategy” is a real long shot, not only after the fact, but also long past the point when the decision for change was made.

As you may remember, the Treasury Department proposed a far-reaching plan to restructure the financial services regulatory system last June. Called 21st Century Financial Regulatory Reform, the general tenor of the proposal addressed many of the 22 specific and substantive areas that the FCIC was charged to investigate.

Regardless of our political persuasion, we can all agree that accuracy is something that should be demanded from our politicians. Over the last several weeks, we have consistently heard the refrain, “We want our money back!” from President Obama in referring to banks and the TARP program. He has used this as a rallying cry for the need for financial services industry reform and additional limitations on financial service providers.

The proposed “Financial Crisis Responsibility Fee” is designed to cover the complete cost of rescue, an estimated $117 billion.

With severe economic challenges, triple-digit bank failures, mounting losses and new regulatory pressures, could the times have been any worse? However, contributors to The Raddon Report did their best to provide light in this “season of Darkness,” as they urged our readers to use this economic period as a historic opportunity to capture market share from ailing competitors and nurture existing customer relationships through differentiation.